Shipping Policy

1. Carriers & Delivery Partners

StreetFX works with multiple courier and freight providers to deliver orders safely and efficiently. The carrier selected for your order may depend on factors such as package size, weight, destination, stock location and service availability.

Large, bulky, heavy or supplier-sourced items may ship directly from one of our distribution centres or supplier warehouses. In some cases, using an interstate or international warehouse may provide a faster or more practical delivery outcome than shipping from a local warehouse.

2. Global Distribution Network

StreetFX uses a global distribution network, including locations in Australia, the United States and other regions. Depending on stock availability and your delivery location, your order may be shipped from a local warehouse, an overseas warehouse, a supplier facility or transferred between facilities before dispatch.

For example, some large items may reach Western Australia faster when shipped from a suitable international distribution centre than by ground freight from Queensland.

3. Estimated Delivery Timeframes

Delivery timeframes vary depending on the product, warehouse location, delivery address, carrier and selected shipping method. As a general guide:

These timeframes are estimates only and may change due to carrier delays, warehouse processing, customs clearance, weather events, public holidays, peak freight periods or other factors outside our direct control.

4. Estimated Ship Time

The “Estimated Ship Time” shown on our website refers to the expected time between when your order is placed and when it leaves the relevant packing hub or fulfilment location.

This is not always the same as the final delivery time to your address. The estimate may be affected by the time the order is received, the warehouse your item is located in, the size of the parcel, supplier processing times, stock transfers and freight availability.

Some items are stocked in the same physical facility as our packing hub and may normally ship within one business day. Other items may require transfer from another warehouse before dispatch.

5. Time-Sensitive Orders

If you require an item by a specific date, please contact our support team before placing your order. We can review current stock location, dispatch expectations and available freight options before you commit to the purchase.

In some cases, faster freight options may be available that are not automatically shown at checkout.

6. Shipping Charges

Shipping charges are calculated based on the product, delivery location, parcel size, weight, warehouse location and available freight method.

For Australian customers, listed sales include applicable duties, taxes, GST and associated import or supply fees unless otherwise stated.

7. Address Accuracy

Customers are responsible for ensuring that all shipping information is correct before finalising an order. This includes the recipient name, street address, suburb, postcode, phone number and any required business name, unit number, building name or delivery instructions.

Once an order has been placed, we may not be able to change the shipping address, especially if the order has already entered processing, transfer, packing or dispatch.

If a parcel is delayed, returned, redirected or unable to be delivered because of incorrect or incomplete information supplied by the customer, any related freight, handling, redelivery or return costs are the customer’s responsibility.

8. Authority to Leave

Where available, you may choose to authorise a parcel to be left at your premises without a signature. If you select Authority to Leave, the parcel will be considered delivered once the carrier records it as left at the delivery address.

StreetFX and our delivery partners are not responsible for loss, theft or damage after a parcel has been delivered under an Authority to Leave instruction.

9. Order Processing

We aim to dispatch all products within their stated handling or estimated ship times. Our fulfilment network updates stock and handling information regularly so we can provide the most accurate availability information possible.

Items stocked in one warehouse may need to be transferred to another warehouse before final dispatch. For in-stock items located across our warehouse network, transfer times are commonly around 3 to 6 days, depending on the origin, destination and freight method.

10. International Orders Shipped from Australia

For international orders shipped from Australia, your shipment may be subject to import duties, taxes, customs charges or clearance fees once it reaches the destination country.

These charges are set by the destination country and are the responsibility of the recipient unless otherwise stated. Customs policies vary by country, so we recommend checking with your local customs authority before placing an international order.

11. Freight Delays & Events Outside Our Control

While we work hard to keep orders moving, some parts of the freight process are outside our direct control. Delays may occur due to carrier backlogs, customs clearance, supplier processing, public holidays, extreme weather, industrial action, incorrect delivery details or other logistical issues.

We will assist where possible, but delivery estimates should not be treated as guaranteed delivery dates unless expressly confirmed in writing.

12. Incorrect Shipping Charges

In rare cases, shipping charges may be incorrectly calculated due to carrier data errors, product dimension errors, remote area surcharges, system issues or freight provider changes.

If this occurs, we will contact you to discuss the available options. StreetFX reserves the right to correct the shipping charge, request additional freight payment, offer an alternative shipping method or cancel and refund the order where the freight issue cannot reasonably be resolved.

13. Large, Bulky or Special Freight Items

Some automotive parts require special handling due to their size, weight, shape or value. This may include items such as body kits, exhaust systems, wheels, suspension components, oversized lighting, aero parts, fragile items or palletised freight.

These items may require commercial delivery access, forklift availability, depot collection, additional handling time or a custom freight quote.

14. Shipping Support

If you have questions about shipping, delivery options, freight estimates or time-sensitive orders, please contact our customer service team before placing your order.