Returns Refunds and Cancellations

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you may be entitled to a remedy such as a repair, replacement, refund or compensation, depending on the circumstances.

For a minor failure, we may choose to repair, replace or refund the product. For a major failure, you may be entitled to choose between a replacement or refund.

2. Change of Mind & Ordering Errors

StreetFX does not offer refunds, returns or exchanges for change of mind, buyer’s remorse, incorrect product selection or ordering errors, unless required by law.

This includes situations where a customer orders the wrong product, changes their plans, no longer requires the item, chooses an incompatible part, or later determines that the product does not suit their intended build.

Customers are responsible for checking all product details before purchase, including vehicle compatibility, left-hand drive/right-hand drive suitability, specifications, dimensions, finish, colour, intended use and installation requirements.

3. Non-Returnable Items for Non-Warranty Reasons

Unless a product has a fault, defect or issue covered by the Australian Consumer Law, the following products are generally not eligible for return:

• Special-order, supplier-sourced, backordered or pre-order products.
• Made-to-order, custom-built or non-standard configuration products.
• Discontinued, clearance, promotional or discounted items.
• Products that have been installed, used, test-fitted, modified or damaged.
• Electrical, lighting or electronic components that have been opened, installed or connected.
• Products missing original packaging, labels, manuals, hardware or accessories.
• Products ordered for an incorrect vehicle, model, trim, engine, market or drive configuration.
• Products affected by customer-supplied incorrect information, including incorrect VIN, registration, model or fitment details.

4. Warranty, Faults & Defect Claims

If you believe a product is faulty, damaged, defective, incorrectly supplied or not as described, please contact us as soon as possible so the issue can be reviewed.

To lodge a claim, please email service@streetfx.com.au and include:

• Your order number or invoice number.
• Your name and contact details.
• The product name, SKU or part number.
• A clear description of the issue.
• Photos or videos showing the issue clearly.
• Photos of the packaging if the item arrived damaged.
• Vehicle details where fitment is relevant.

Please keep the product, packaging and all included parts in their current condition until we confirm the next steps. Do not modify, install, repair, discard or return the product unless instructed to do so.

5. Freight Damage, Missing Items & Delivery Issues

If an item arrives damaged, incomplete or visibly affected during transit, please notify us as soon as possible. Freight claims often require prompt evidence, so delays may affect our ability to pursue the carrier or supplier.

Please provide photos of the outer packaging, inner packaging, shipping label, damaged product and any missing or affected components. We may also require the packaging to be retained for carrier inspection.

6. Assessment Process

All warranty, defect and return claims are subject to review. Depending on the issue, assessment may be completed by StreetFX, the product supplier, the manufacturer, a freight provider or a qualified technical party.

Assessment timeframes vary depending on the product, supplier and nature of the issue. Most assessments are completed within 7–14 business days after the product or required evidence has been received, although complex claims may take longer.

If the issue is confirmed as covered under the Australian Consumer Law, we will provide the appropriate remedy.

7. No Fault Found, Misuse or Incorrect Installation

If a product is returned as faulty but is found to be operating correctly, damaged through misuse, incorrectly installed, modified, used outside its intended purpose or affected by external causes, the claim may be rejected.

In these cases, the customer may be responsible for assessment costs, handling costs, original shipping costs and return shipping costs.

8. Return Authorisation Required

Products must not be returned without written approval and a valid Return Authorisation number.

• Returns sent without approval may be refused.
• The Return Authorisation number must be clearly marked on the outer packaging.
• Items must be packed securely to prevent transit damage.
• StreetFX is not responsible for damage caused by poor return packaging.

9. Return Shipping Costs

For approved warranty or Australian Consumer Law claims, StreetFX will cover or reimburse reasonable return shipping costs where the product is confirmed to have a fault or failure covered by law.

For approved non-warranty exception returns, the customer is responsible for all return shipping costs, insurance and safe packaging.

We recommend using tracked and insured shipping for any approved return.

10. Exceptional Return Requests

While StreetFX does not normally accept change-of-mind returns, we may choose to consider an exception in limited circumstances. Approval is entirely at our discretion and does not create an ongoing right to return similar products in future.

If a non-warranty return is approved as an exception, the following conditions usually apply:

• The product must be brand-new, unused, uninstalled and unmodified.
• All original packaging, manuals, labels, hardware and accessories must be included.
• A minimum 25% restocking fee may be deducted.
• Additional deductions may apply for inspection, handling, merchant fees, warehousing or supplier costs.
• Original shipping, freight, handling and special-order costs are generally non-refundable.
• The customer is responsible for return shipping and transit risk.

11. Cancellations

When you place an order with StreetFX, you are entering into a purchase agreement. We will review cancellation requests where possible, but a request is not approved unless confirmed in writing by a StreetFX team member.

Orders may not be cancellable once they have entered processing, allocation, supplier ordering, picking, packing, production, transfer between warehouses, freight booking or shipping.

Because our supplier, warehouse and logistics networks may operate outside standard customer service hours, an order can progress to a non-cancellable stage before a cancellation request is reviewed.

12. Cancellation Review Hours

Cancellation requests are reviewed during standard business hours:

Submitting an email, form message, voicemail or social media message does not automatically cancel an order. A cancellation is only confirmed once StreetFX has reviewed and approved it.

13. Backorders, Pre-Orders & Supplier-Sourced Items

Backordered, pre-order and supplier-sourced products often require supplier approval before cancellation can be confirmed.

• Supplier fees, freight costs, handling fees or administrative deductions may apply.
• Cancellation eligibility depends on the supplier’s status and processing stage.
• Review and resolution may take up to 5 business days, or longer where supplier confirmation is required.

14. Made-to-Order & Special-Order Products

Made-to-order, custom-built and special-order products cannot usually be cancelled once payment has been made and production, sourcing or supplier commitment has commenced.

Production delays, supplier delays, freight delays, incorrect customer selection or later compatibility concerns do not automatically create a right to cancel unless required by law.

15. Supplier or Manufacturer Cancellations

If a supplier or manufacturer cancels an order because a product is discontinued, unavailable or unable to be supplied, StreetFX will provide a refund for the affected product and any directly related shipping charges paid for that product.

16. Refund Processing

Approved refunds are processed back to the original payment method where possible. Processing times may vary depending on your bank, card provider, payment gateway or finance provider.

• Credit card / debit card: Usually processed within 7–10 business days after approval.
• PayPal or third-party payment providers: Timeframes depend on the provider’s processing system.
• Bank transfer: Usually processed within 3–5 business days after account details are confirmed.
• Store credit: Usually issued within 3–5 business days after approval.

StreetFX is not responsible for delays caused by banks, card providers, payment gateways or third-party finance providers after a refund has been submitted.

17. Store Credit

Where store credit is offered and accepted, it may be applied to a future StreetFX purchase. Store credit is not redeemable for cash unless required by law.

18. Unclaimed or Rejected Returns

If a returned product is rejected, found not to be faulty, or requires customer action before it can be returned, we will contact you with the available options.

If no response is received within 14 calendar days, the item may be treated as unclaimed. Additional storage, handling or return shipping costs may apply.

19. Before You Order

Many performance parts are vehicle-specific and may vary depending on market, trim, engine, build date, emissions equipment, left-hand drive/right-hand drive configuration, modification history and installation method.

If you are unsure about compatibility, please contact us before ordering. Our team can assist with product selection, but final suitability may depend on the information you provide and the condition or configuration of the vehicle.

20. Contact Us

For returns, warranty claims, cancellation requests or order support, please contact us in writing: